Review for Sunrun Inc.

04/11/2024
David San Leandro, CA

charging

I experienced a very bad feeling with the accounting policy. The system installed on last October, but because of wrong proposal, the system was not working, even they received PTO, nobody comes to turn on the system, after find out the problem, the whole system is installed at Feb. 22, 2024. Yet still no one come to turn on the system, after contact the sale person, with his instruction I turn it on myself. But when I receive the bill, they started to charge me from November last year, even though the system is on only one month ago. I need to emphasis that the proposal was proposed by their staff, so they need to responsible for any problem that created during the installation process. It is a very bad company policy, I emphasise on company policy, because all the staffs I contact with are very nice.