Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873
04/11/2024
Ruth
Stratford, NJ
Want to charge me $2,220 to remove and reinstall the system to repair my roof which they damaged during installation. Takes weeks to get someone to call you back from the escalations team. Judith Jordan is the person handling my case has 0 empathy for my issue. I really regret getting 2 systems from them. Stay away from this company I beg you.
System size (kW): 5
Year installed: 2017
Sunrun Inc. reply
04/12/2024
Ruth, thank you so much for bringing this to our attention. We are so sorry for not providing you with a positive customer service experience and apologies your concerns have not been resolved you. Please send us an email at resolutions@sunrun.com with your service address and these concerns so we can look into this for you. Thank you!