Review for IntegrateSun

Office location: 5821 Southwest Freeway #320, Houston TX, 77057

04/10/2024
karthikThiag Austin, TX

Poor Support and Broken Promises

My experience with IntegrateSun has been an exercise in frustration from start to finish. After eagerly investing in their solar system in September 2023, I've been sorely disappointed by their lack of support and accountability. Initially, the sales team, led by Ali, was persistent and convincing. They painted a picture of seamless integration and reliable performance. However, as soon as the installation was complete, the problems began to surface. Lights flickered erratically, breakers tripped with alarming frequency, and the system's performance plummeted. Seeking assistance only added to the frustration. IntegrateSun's convoluted procurement process left me feeling stranded and helpless. Their outsourced technical support, based in the Philippines, proved to be an exercise in futility. Representatives were confused and ill-equipped to address even the most basic of issues. Adding insult to injury, the customer service team, including Shuja, displayed a shocking lack of accountability. Promises were made but rarely kept, and attempts to escalate issues were met with indifference. Even Ali, who had been so eager to secure my business, seemed to vanish into thin air when I needed assistance the most. Despite these challenges, I persisted in seeking a solution. Eventually, I managed to get the system partially fixed with the help of a local technician. However, the fact that I had to resort to outside assistance after investing a significant sum with IntegrateSun speaks volumes about their incompetence and disregard for customer satisfaction. In hindsight, choosing IntegrateSun for my solar needs has been a costly mistake. I hope this detailed review serves as a cautionary tale for others considering their services. Proceed with extreme caution.