Review for Clean Initiative

Office location: 2700 E Foothill Blvd, Pasadena CA, 91107

04/08/2024
Barclay Los Angeles, CA

Zero Customer Service

Clean Initiate Solar installed the solar system at my house. I have an issue where the house battery doesn’t power the house when the grid power goes down, even though the house battery is charged. The first time I called in, someone answered, and they responded with “we’ll check some diagnostics and call you back in 10 minutes.” They never called, and that was about 3 months ago. I’ve called them and left messages, and emailed, a total of about 20-30 times. They have not answered or respond since the first "we'll get back to you." I will be filing this review in as many forums I can, and with the Better Business Bureau, as a warning to other potential customers.