Review for NC Solar Now

Office location: 2509 Atlantic Avenue, Raleigh NC, 27604

04/02/2024
Bryan Willow Spring, NC

The existing reviews here have to be fake!

This is the worst company I have dealt with in a long time, and there are a lot of crappy companies out there. I purchased my home in 2017 and it came with grid-tied microinverters. The first couple of years everything was pretty good and the system seemed carefree and hands off. In 2020 I started having Enphase IQ7 Microsinverter failures. I called and emailed the company. It took weeks for someone to get back to me. Once they finally did they told me they would order replacement microinverters and send someone out to install them. The new microinverters took two or three weeks for the NCSN to receive them but took another 2 months to come out and install them. After installation, 1 or 2 microinverters still were not reporting. I was told not to worry about it that it's probably just my gateway cannot sense them. Completely disgusted I finally gave up trying to get the last two panels working. In 2022 I noticed a couple more controllers had failed and decided to not bother with them. About 1 month ago I checked on the system and had 7 or 8 failed IQ7 controllers. My system is now operating at about 55% capacity. My system is now seriously crippled. I finally emailed NCSN and Eric responded within a couple of days this time. He checked on the system and said he would order the replacement controllers. That was 3 weeks ago. Eric emailed me a week ago and told me his installer would be out on the next Thursday if it didn't rain. He said if it did rain on Thursday he would have them here the following Tuesday. Well, it rained a lot on Thursday and today is Tuesday. Yesterday I emailed Eric to confirm they were still coming today and I got an out of office message. During our communications I told Eric (who is the service manager bye the way) Oh and Eric's excuse for the last time it took 3 or 4 months was due to labor shortage. But, he assured me this time would be different. Well, so far it's not any different. So, here we go again. They either don't respond or make commitments that they don't keep. I received no communication that they would not be coming today. And the person I was communicating with is on vacation. Great. I would love to be able to find another solar company to deal with or just handle the RMAs myself. But they got me trapped right now. Use this company at your own risk.