Review for Meraki

Office location: 21 N New Warrington Road, Pensacola FL, 32506

04/01/2024
Tiffany Sinclair Palm Bay, FL

Terrible

If I could leave no stars I would but I have to leave at least one in order to leave a review. I am very unhappy with Meraki and it's associates. And I will even name one. Joseph Morfesi. He is a terrible employee for this company. He is a liar and is always conveniently out of town when you need to reach him. Getting solar has been a nightmare since day one. We still do not understand the app, noone showed us in person how to use it, we were e mailed how to use it. We were lied to about the solar form for tax time. Joseph is now claiming he flat out told us at the beginning it was going to be a tax credit. Interesting. So how come when we told our tax worker we thought we were getting money back, she said that countless other people that she was helping with taxes, thought the same thing? Even a friend of ours who also went with Meraki for solar, was under the impression for the tax and yet when it was time to do taxes, learned the hard truth that it was a tax credit. But Joseph claims he has been honest with us the whole time. Not true. I am paying solar every month AND an fpl bill and my fpl bill is cheaper than what I am paying for solar. And if I am a day late paying solar I am penalized $20. I cannot really back out of solar otherwise I will have to pay the cancellation fee of $5000. Meraki does not care to make customers happy, nor does Joseph Morfesi. I cannot stress enough to not go with Joseph Morfesi. If he calls you, hang up...Go to another solar company, DO NOT go with Meraki. I wish we had done more research before talking with Joseph.