03/29/2024
Unhappy Customer
McIntosh, NM
My system was installed in late 2018. At that time it was wonderful and we were very happy with the product. Now it is 2024 and our system stopped working approximately 4 months ago. My local electric company came out made sure it was not a problem on their end and told me it was my inverter. I have been trying to reach GST for the last 4 months, I have left many many many messages on the customer service line with out a single call back. I reached out to the company that did the install (GST subcontracts this to local companies) and was told they are no longer subbing for them because they don't follow thru or pay their bills. I was told without going thru GST my warranty is basically VOID and I have to pay all costs. I contacted Solar Edge since it is their brand of inverter and was told I have to go thru GST in order to not void the warranty.
System size (kW): 7.2
Year installed: 2018