Office location: 20 Greenway Plaza, Houston TX, 77046
03/28/2024
John Doe
Timnath, CO
The good - customer service, the installation team, etc. were top notch for the first 30 days. The bad - Getting the service turned on, creating an account, dealing with billing issues after the 30 days is a joke. I agree with most on these reviews, average 2.2 starts about of 800 and counting reviews. I wouldn't give them my money unless you are forced too.
System size (kW): 1
Year installed: 2024
Sunnova reply
04/01/2024
We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Can you email us at customerservice@sunnova.com with your system ID and a phone number to contact you and address any concerns?