Office location: 4611 S Cooper St, Arlington TX, 76017
03/26/2024
Sunrun scam
Fort Worth, TX
They totally upsold these solar panels. They had us so excited about the prospects of never paying for electricity again (just our loan payment for buying the panels). We were wronged. We've been paying more in electricity than we EVER have (even before solar) for the last 10 months and we've had solar for a little over a year. What's worse is their customer service is terrible. I have yet to find ONE SINGLE EMPLOYEE of sunrun that can tell me WHY I'm paying so much in electricity. So incredibly frustrating. Word to potential buyers, please do not do this to yourself or your family. It is absolutely not worth the hassle.
System size (kW): 10
System price: $44,285
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
03/27/2024
We are so sorry to hear this. We would love to review your system's performance and any other specific concerns you have so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert who can help you. Thank you!