Review for Sunnova

03/25/2024
JJ Fontana, CA

Sales and Time

Although we are happy with the system itself, I do not trust the sale man that works for this company! He told us it would take no more than 3 months and it took almost a whole year from start to finish! We later found out that he LIED to us about 2 things in particular in order for us to sign. We take responsibility for being more trusting than we should've however, it does not make it okay to LIE! Because of this, I wish I would've went with a different company. Not sure if this is a public post so that I could write details. If it's private, I'd LOVE for a manager to give me a call so that I can tell them exactly what happened.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 2

Year installed: 2024

Sunnova reply 03/27/2024
Hello xxxx, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Sunnova reply 03/28/2024
Hello JJ, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?