Office location: 240 Kent Ave B9, Brooklyn NY, 11249
03/25/2024
Samuel
Brooklyn, NY
Sunrun installed my solar panels in Nov 2021 to a wrong meter unknown to me. I later detected thru the increase in my bill. They breech the contract that says solar will be connected to the second floor, my floor. I complained about having a zero cumulative credit. Sunrun technicians were sent to my house and confirmed that the power was connected to the wrong meter (based on the meter # given to ConEdison). Till this moment, Sunrun has failed to contact ConEd with the correct meter # to swap and rectify the error. It is the biggest disappointment bc I did not receive any service nor saved any money as claimed or presented by Sunrun. A reasonable solar company would have resolved the problem, but they did not.
System size (kW): 4460
Year installed: 2021
Sunrun Inc. reply
03/27/2024
Hi Samuel, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please send a message with your service address and a concise overview of your issues to resolutions@sunrun.com. We are excited to turn your experience around. Thank you!