03/25/2024
Angry Customer
San Clemente, CA
Didn't even have a contract with this company but they took over the replacement of an inverter to my solar panels that has been working and maintained by my original installers for 4 years. this company is shaddy, couldn't give me ANY updates after waiting on the phone for 25 minutes and then hung up on me as I was wanting answers, constantly saying they have no way to know who is doing the work or how to get ahold of them and that another department was incharge of that... this is a TOTAL cash grab and horrible customer service. DO NOT GIVE THEM YOUR BUSINESS or you'll be sorry.
System size (kW): 17
Year installed: 2019
Sunnova reply
03/26/2024
Hi Angry Customer, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?