Review for Sunnova
Office location: 20 Greenway Plaza, Houston TX, 77046
03/24/2024
Jon
Lemoore, CA
Production reporting issue
The app shows my system is getting cut off so in reporting production by flat lining the top of the production scale. It reads anywhere from 1.2 to 2.2 during the day. I contacted Sunnova about this over a year ago and still working it. All I ever get is reply emails saying “we are looking at the issue and will get back to you”. Meanwhile, I am not getting full credit for my system production.
System size (kW): 245
Year installed: 2024
Sunnova reply
03/26/2024
Hi Jon, We appreciate your additional feedback as we are committed to providing the best service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you for your patience.