Office location: 1125 Research Dr, Redlands CA, 92374
03/23/2024
Susan
San Bernardino, CA
My elderly parents signed a contract for solar and were told they would receive $ for each referral they received. My parents referred 3 friends, all whom had panels installed. This was well over a year ago. My mom has been calling sunrun and is being told she’s not eligible because it has been too long. Whose fault is that??? Where is your integrity Sunrun? All I see is you taking advantage of the elderly. Shame on you!
System size (kW): 1
Year installed: 2023
Sunrun Inc. reply
03/26/2024
Hi Susan, we appreciate you getting in touch with us. We are so sorry that your parent's experience hasn't been pleasant. Our team is eager to talk about their concerns in more detail. Please send a message with your parent's service address and a concise overview of their issues to resolutions@sunrun.com. We are excited to turn their experience around. Thank you!