Office location: 20 Greenway Plaza, Houston TX, 77046
03/19/2024
Nora
Waianae, HI
We had our system a little over a year now. We still have bad service not sure if they know the time difference here in Hawai'i to them. Maintenance guys been coming to our house pretty much monthly 2 to 3 times and check out the system and even had it changed out and they still can't find the problem. And our electric bill still going up even with the 3 battery packs we have. We shouldn't be paying any higher then what it's originally suppose to be. And customer service sucks they take too long to get back to me sometimes weeks if not we end up call them weekly to try and schedule maintenance service.
System size (kW): 15
System price: $127,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunnova reply
03/21/2024
Thank you for reaching out and bringing this to our attention Nora. We are sorry to hear about your experience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?