Office location: 225 Bush St. #1400, San Francisco CA, 94104
03/14/2024
Just Us
Yucca Valley, CA
I Remember when a few Sunrun representatives knocked on my door and gave my wife and I good pitch about solar power and how we would save on free installation and panels how wrong we are going to be when came said we needed more solar panels to be able to save enough on energy it gets worse a Company name Freedom Forever sent by Sunrun added so call new roofing well everything got installed and when the rain came the roof leaks started and power outages as well they will give you the run around and really not care your well unless you press the issue every day. I also have friends and family that unfortunately got on with the same problem so if Sunrun or Freedom Forever comes calling or knocking send off.
System size (kW): 7
Year installed: 2019
Sunrun Inc. reply
03/14/2024
Hello, Just Us! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into these damages, please send an email to resolutions@sunrun.com with your service address along with a concise overview of the specific issues you are encountering. Thanks!