Office location: 20 Greenway Plaza, Houston TX, 77046
03/13/2024
Matthew Banuelos
Reno, NV
The sales person began changing the service contract after the seven day cancellation period. The installers did terrible workmanship. When I contacted Sunnova, it was a call bank. Their answer to the installers having damaged my breaker panel was , it’s a sub contractor and they could not do anything until they finished the install. They changed the contract over and over and refused any request to cancel. Once the installation was completed, they paid the sub contractor that didn’t pay their subcontractors and now my house is being threatened with foreclosure to pay the unpaid contractors. Their response was they paid the subcontractor they hired and they refused to do anything about it. Not one person I talk to at Sunnova has a clue about anything. The installers they hired left a loose power supply cable that almost burned down my house.
System size (kW): 8
Year installed: 2024
Sunnova reply
03/14/2024
We are so sorry to hear about your experience with one of our Sales Reps, Matthew Banuelos. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!