Office location: 20 Greenway Plaza, Houston TX, 77046
03/11/2024
kc1569
North Las Vegas, NV
I really wish I would have seen these reviews before I foolishly believed the sales people who talked me into using this company!! The installation took forever and once it rained my roof leaked!!! For the past month and a half I've been trying to get the leaks fixed to no avail. The company who they contracted with, Kayo Energy, is even worse than Sunnova!! I can't get anyone to call back nor answer the phone. Even when I called Sunnova's customer service, THEY couldn't get ahold of them!! To make matters worse, my bills have been anywhere from 50% - 100% HIGHER since going to them!!!! After the first two expensive bills, I told them I wanted them to get rid of their system only to be told that I had only two weeks after installing the system to make that determination. HOW IN THE HELL could anyone possibly know until they've received a couple of bills if they wanted to continue or discontinue the system???? They basically threatened legal action if I turned off the automatic payment and the system myself. So, I'm forced to hire a lawyer and go through countless thousands of dollars to remove this piece of crap system and company. DO NOT USE THEM!!!!!!!!!!!!!!!!!!
System size (kW): 1
Year installed: 2023
Sunnova reply
03/12/2024
Thank you for bringing this to our attention, Kc1569. We are so sorry to hear about your experience. This does not represent the values of Sunnova, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!