Review for Freedom Forever

Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590

03/11/2024
Shawn B High Springs, FL

Find someone else

We started process 11/2023. Beware of sales pitch that the government will pay for your solar. They do not. You may get a tax liability credit IF you owe federal income tax. Otherwise, you do not have a usable credit. Strike 1 as they should not have used that as a selling tool. System was installed 12/2023. It is now 3/2024 and we are not able to use it yet. Inspection was to be done mid January and it was delayed by Freedom forever. I received two sets of new permits to attach for inspection. They all were identical. They finally scheduled inspection and it was finally completed End of 1/2024. Fortunately, I was here for inspection. Inspector said some stickers for voltage and amperage were missing on box connecting to the meter, but the stickers were on the inverter. He allowed it to pass. He was here 10 minutes. So, delay was not necessary from freedom forever as inspector just looked to see if we had a permit and of course checked connections. Strike 2 due to delay by freedom forever. Per our electric company, we need to have a liability insurance policy. Freedom forever covers it the first year. End of February was first contact I received about this policy. Something that they should have been working on since installation was completed. Policy has not been found yet so one has not been issued. So, we cannot use our solar system yet. I’ve contacted the insurance person, our freedom forever contact and our sales rep and no one is returning our calls. Strike 3 This is in addition to issues I had trying to get someone out her to fix a conduit that was coming out of the ground about 5 inches before the meter and so went in to meter at an angle. The electrician told me it would be fixed within the week. After going back and for with our FF contact, they finally sent someone to come fix it over a month later. Actually, 2 months later. Ended up being original electrician. Wasn’t even his fault, but the workers who dug the trench and filled it in. Anyways, bottom line, find another company. I won’t even get into their financing and how crooked Mosaic Solar is. Fortunately, we were able to get financing elsewhere. So, I’m paying for a loan and paying for a full electric bill as we do not have solar energy as of yet. If FF actually finds someone to get the insurance, which when I was first told about it I reached out to an agent to get an estimate so I would know how much the following years. I had within a day. Just a lot of incompetent people at FF. Find another company, please. Learn from all of us that have had bad experiences before hiring them.