03/07/2024
Farhan
Levittown, NY
I was expecting decent service as this company is a public listed company, I bought a house with solar in few months there was leak which was due to the solar panel mounted in the roof water was seeping through those mounts and causing the leak. Sunnova sent the Technician (Jose on 01/05/2024) and he agreed with me and per him he wrote a report and recommended Sunnova to fix it. Since then, it's a back and forth with customer service (customerservice@sunnova.com)/phone. Sunnova assigned trinity solar, and they are recommending to replace the whole roof for that they are charging me $21k. $13k just for removing and reinstalling the solar panel + the cost of the roof even though it's not the roof but the way panel mounted. I requested to help me just to replace the roof where the leak is (only to remove 4 solar panels and replace the roof) but no one is helping me but asking me to pay big dollars for it. I know after I post this, I will be told to contact customer service which I have done many times already. Their customer service is the worst.
System size (kW): 12043.6
Year installed: 2017
Sunnova reply
03/12/2024
Thank you for bringing this to our attention, Farhan. We are so sorry to hear about your experience. We would love the opportunity to further look into this and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!