03/01/2024
Min
Kearny, NJ
Agreed with all the previous comments. I like the sales person and his patience in explaining but the installation and after installation service were horrible. It took us 2 years to get the solar system installed and running. Now, there’s a roof leak that they cannot fix for over a year now. They now telling me that the roof may not be caused by the solar and I should figure it out myself!!!!
System size (kW): 9
Year installed: 2023
Freedom Forever reply
03/27/2024
Hello Min, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with the delay in your project and roof leak. We're dedicated to turning things around for you.
To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly.
We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.