03/01/2024
Unsatisfied
Brentwood, CA
Absolute crime that they can have customer service like this. System doesn't work for 6 months and they "do a review" and tell me my system produced within specs. Come on. They have to come out multiple times to "service" the system. I currently had a appt for today actually to replace some item, then get a text to day saying the system is down and a service needs to be scheduled. Do they not know they are coming to day anyways. Confusing how a company stays in business. Do yourself a favor and go somewhere else. Unless you like pain and aggravation. the only way to get them to call you for anything is to leave a negative review on the email they send you asking how they did. But all it does is get a call from a person who knows nothing about the issues and says they escalate the problem. Smoke up the A$@
System size (kW): 11312
Year installed: 2021
Sunnova reply
03/01/2024
We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.