Review for PosiGen

Office location: 1600 Olden Avenue Unit 10, Ewing NJ, 08638

02/27/2024
Sick Bus-tactics Collingswood, NJ

NIGHTMARE LEAK AFTER 15 mo, NO HELP!

HELL! DISHONEST. IMMORAL. RUINED MY ROOF! STAY AWAY!!! They offer NOTHING if your roof is ruined after a little over a year. Never gave me an opportunity to repair, before the install of a system that's supposed to last 20 years! 3rd Posigen convo Corporate was snippy and had the attitude that it's my responsibility, yet I don't know a thing about roofs. (House is new-ish to me, flipped) My son's room is wet, molding, requires a bucket. No snow last winter. Tons of rain all summer. It had enough in late September. I thought it was a downspout. Had it fixed. Lasted 3 weeks. The roofing company told me to call Posigen. My 1st Posigen call for help, rep was really nice, "We got you. We’ll have a tech come out." Sent one quickly. The area tech came out IN EARLY JANUARY. I spoke to him after. 2nd Posigen convo. Also made it sound all good. “Panels caused it. Yes, we'll fix it. We'll help you. We'll take care if it. We'll fix the inside, too.” TWO months, nothing. 5th convo Another rep called and was all nice about it. Again. “We’ll, take care of it." Called tech quickly again. 4th Posigen convo I texted and he called, "Yeah ... Yeah … Yeah. All good. Blah blah." 6th convo Now, nope. "Sorry I haven't called you back." His story has totally changed to "You have to pay for it all."... and "I'm blaming it all on the other local dude who isn't good at his job." And “I'll be your friend. You can vent to me." (How does this happen? Why one thing, now another? How? He didn't know? How?) "It's industry standard. We all do the same thing. It's your responsibility. We are going to charge you to remove them. IT'S IN YOUR CONTRACT." (It's not. Sunrun has a 25 year warranty.) They wouldn't put panels on my roof a year earlier unless I got the roof repaired for $2,000! Now, $10k! Including removal and reinstall of the panels. They're going to charge me! None of it is their fault or responsibility. Do not risk having your roof fall in because you cant afford to repair a damaged roof, having mold in your house, having a company ignore you when there's a BIG PROBLEM. Who does this? Who ruins someone's life? The only thing they own? I could have said, “No!” No choice given. How could all of these people not be on the same page? HOW COULD THEY NOT KNOW IT WOULDN'T LAST EVEN 2 YEARS?