Review for Palmetto Solar

02/17/2024
Michael K. Jones Leland, NC

Roof Leak after installation of solar panals.

Developed a roof leak. Went into the attic and video recorded the leak. Looks like a screw missed the truss. Crew came to my home five days later. I showed them the video, but they never went into the attic. Told them the leak was coming into the upstairs bathroom. Showed them the window to the bathroom on the second floor of the house, also showed them where there exhausts fan exited as a second reference point. Finally, I showed them in the video, that a foot away was a vent pipe they could use to help locate the leak. Thirty minutes later they retuned with a video, telling me the leak was actually the vent pipe and they applied silicone all around it to stop the leak. Two weeks later, we had more heavy rain, I still had a leak in the same spot. This time I contacted a local roofing company. They came out found the leak and repaired it. They also took pictures and video of the "repair" Palmetto allegedly had done. For starters, they went to a vent pipe five five feet away from the bathroom, the pipe was the vent for the kitchen, they did not go to the vent pipe in line with the bathroom window like I told them. So Palmetto was not even in the correct area, so they fixed nothing. Some roof leak investigation, They go to the wrong area, and fixed nothing. Now I am getting a $350.00 bill for a "Roof Leak Investigation". I have tried numerous times by calling on the phone and emails to get an answer on how a company can bill for something that was not even done correctly. They keep telling me they will have someone contact me, but that never happens. So I filed a complaint with the BBB, (they too don't offer much help), and I filed a complaint with NC Attorney Generals Office Consumer Protection and I am hoping they will help. me with this harassment of a bill for work not preformed. I have a total repair bill of over $600.00 thanks to their negligence and failure to properly find and correct the problem, which I gladly paid the other contractors because they did the job right.