02/13/2024
KC10AV8ER
Troy, IL
I am a disabled Veteran, on a limited budget. I decided to go solar to help with the high cost of electric. I started the solar process in July 2023, my sales rep quit in October 2023 during the contract process. My new salesman was Jeff Winheim(sales manager). He made my wife and I feel like we were the most important people in the world, until the company received payment from our finance company. From that point on Jeff Winheim (sales Manager) and Arron Moore (North Sales Director) wouldn’t accept our phone calls or return any of our e-mails. I purchased a solar system and a 22KVA generator. The generator was installed over 2 months ago and still had not been set up by Sun Solar. The generator has never been started to see if it will even power my home. My original salesman sent me an e-mail stating Sun Solar would pay for the gas line installation to power the generator. I sent in the bill totaling $5026.00 for the gas line installation...Crickets! I also found out after the fact that three thousand dollars of the total cost of the generator was for gas line installation. All in all, I paid $8026.00 for installation. I have tried several times to e-mail and call with regards to reimbursement and contract completion no replies. The Management of this company is the worst I have ever seen and the customer service is Horrible. Do yourself a favor…Stay away from this company!
System size (kW): 22
Year installed: 2024