Review for Climax Solar

Office location: 2725 Airview Blvd, Portage MI, 49002

02/01/2024
JD Sterling Heights, MI

I don't know what to do anymore....

I have been trying to get Climax Solar to finish a proper installation since the beginning of June. It turns out the panels were never mapped out correctly despite a trip out to my home to gather serial numbers right off the panels and correct it. I do have a failed panel and due to improper installation when Climax came out to replace it, they replaced a working panel. Unfortunately, they replaced a working panel with a panel that was the incorrect size. Then when they corrected their mistake a second panel failed. Now I have two failed panels and a system that cannot be monitored or serviced correctly because of an improper installation. After begging for help for months the owner claimed they are not an LG installer anymore and cannot help. I explained the brand of panels does not determine how they are laid on my roof. There has been no response from the owner, customer service reps or management. I reached out again to inquire how my LG battery would be installed when available. There has been no response on this. I inquired about a mediation meeting with Climax Solar because this is what was directed in my contract. There has been no response. Now I am concerned if I will never get the $12,000 battery I have purchased. I even offered to have it installed myself. No response. At this point all I want is a properly installed and working system and a refund for the battery I had purchased. Even if this ends up being a warranty issue, LG has continued it's 25 year product, performance and labor warranty. I remined them of this and even gave access to forms and contacts on filing a claim to get paid. I really do not want to go to the news, court or mediation. I just want what was paid for.