Review for Better Earth

01/26/2024
Al B. Dana Point, CA

Better Earth...NOT!

Excellent Salesman, horrible customer service. The solar panels were crooked, the installers left holes in the stucco when they decided to change the location of the wall panel, and they didn't install the black plastic end caps on the mounting bracket rails.....leaving an ugly, unfinished appearance. After over 20 calls, emails and chat messages, they finally straightened the panels, patched the holes (which I had to repaint), BUT REFUSED TO INSTALL THE END CAPS, which claim to be "INCLUDED" in the brochure I was given. When I told them I would buy the 12 end caps from a third party at the whopping price of 85 cents each and install them myself, they told me that by simply pushing in a plastic end cap on to a steel rail would VOID MY WARRANTY. This has left a very bad taste and despite the great job the salesman (Matt) and the follow-up installer (SONNY) and the inspector (WILL) did, I cannot recommend Better Earth Solar to my neighbors and family. Senior management apparently does not understand the importance of CUSTOMER SERVICE. Every project has problems, but it's how you choose to deal with them that separates the good companies from all the rest.