Office location: 500 Woodlake Drive Suite 109, Chesapeake VA, 23320
01/25/2024
Taylor
Suffolk, VA
I signed with Freedom for months ago and still have not received an install date. Period. I had another company come out and offer another quote. They pointed out FREEDOM was only covering 70% of my electrical usage and they were about $20,000 over priced. I attempted to cancel and kept being sent to different people/departments. I asked for a copy of my contract when they told me my cancellation fee was $8500 but they sent me a totally different contract for a different person in a different state I attempted again and they said the contract was already canceled, so I left it at that. Then they came back and said I still owe the $8500. I have attempted to settle for a reasonable price but have not heard back from the “proper department”. Terrible business practices to trap you in an overpriced contract with an overpriced cancellation fee when there is no proof that any work has even been completed. Then they can’t even call or email you back! Avoid this company at all costs, you can’t even find them on google reviews anymore which is suspicious
System size (kW): 18
System price: $85,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
01/26/2024
Hi Taylor, we are disappointed to hear this has been your experience. We would appreciate the opportunity to turn things around for you, but we can't find you in our system. Can you please reach out to customerservice@freedomsolarpower.com with the home address, email, and phone number associated with the project? We look forward to connecting with you