Review for American Electric

Office location: 315 Sand Island Access Road, Honolulu HI, 96819

01/24/2024
Ms Dale Wailuku, HI

Mold in the attic

I have mold in my attic that has worked its way into my living space ceiling. The roofer I called to check it out found the problem was a slow drip from a solar panel bracket Lugnut that was not properly sealed when installed in 2016. My contract says I have a 10 year warranty. But Jesse Johnson of American electric tells me that doesn’t apply to me because it was installed before I bought the house in 2017 and after all his people are “ electricians not carpenters”. My solar panel system cost $27,842 to install. There’s nothing in the contract I have that says anything about losing a warranty when the property is sold. so check your attics people if you were unfortunate enough to have American Electric install your solar panels

Sales process
Price charged as quoted
Installation quality
After sales support

System size (kW): 6

System price: $27,842

Year installed: 2016

Price include the Federal Tax Credit or incentives: Yes