Review for NuWatt Energy

Office location: 400 Tradecenter Suite 5900, Woburn MA, 01801

01/07/2024
Evanve Quincy, MA

Worst experience I've had with any business in my life.

This is the first time I've had a bad enough experience for me to go out and leave a review about what happened. I plan to file complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General’s Office. If these issues continue, I may have to reach out to lawyer as well. Quickly covering the two big issues I've specifically had before going into some other general reasons for avoiding this company. 1) The install was promised to take 2-4 months. It actually took 10 months. 2) They installed a faulty system that they promised to fix and still haven't delivered. More detail on number 1: We signed a contract with them in January of 2022. The initial promised timeline for the project was 2-4 months. They missed that deadline. And every time I'd ask them about it, they'd project another 1-2 months before completion. Welp, it wasn't until November of 2022 that we were finally able to turn on the system. So we missed the whole summer and most of fall for power generation. Furthermore, upon turning on the system, it immediately ran into a software issue that took them another month to fix. Something that I absolutely have to highlight from this stage -- There was a point in the middle of that process where the project manager bizarrely tried to tell me that he never promised any timelines and he had no idea where I was getting these from. Which was truly baffling because we had all of that communication in writing. Not only that, but the contract they had me sign had the timelines! I proceeded to reply back highlighting the four times (to that point) where he promised a timeline. His response? No response. Not even a "My mistake, I'm sorry." More detail on number 2: We had our solar panels turned on for less than 6 months before the breaker started tripping anywhere from 3-10 times a week. Every time the breaker trips, we aren't producing energy. No notifications from the app either. I just have to happen to notice that the breaker tripped in order to realize we aren't producing energy. Even worse than that, there are times where the breaker will trip immediately after turning it back on, meaning we can't get our generation going for days. I contacted them about this and they agreed this falls under the warranty of the system, but they never came to fix the issue. This issue started back in early April 2023... it's now January 2024. I've emailed or called 17 times. They have given me absolutely no update and made no attempt to schedule a time with me to send the electrician. Twice they promised timelines that they failed to deliver. They promised to escalate the priority of the issue... well it's been radio silence on their part since then. This is a company that will consistently make promises which they have no intention of keeping. As I've talked to them, I've come to understand their business model is to sell whatever projects it can and just put it on a backlog of todo items that they get to at their own convenience. They don't attempt to contract new electricians as their load goes up. I really wish I had just paid the couple extra bucks for the other companies that I actually have heard good things about.