Office location: 3096 B Hamilton Blvd, South Plainfield NJ, 07080
12/27/2023
Kathi
Stockholm, NJ
Overall, I have not issues with the panels (this was the 1st problem we have had with them), but I do have a problem with Momentum. I lost 40% of my solar production for the entire summer. I called in June 2023 and because Momentum seems so short staffed, it took them 3 1/2 months to triage and fix 8 of my 20 my panels. I found out that my panels stopped producing in February so the outage was actually 7 1/2 months. After multiple calls, Momentum refuses to credit me anything for my loss of production. I requested a manager call me but that never happened. My thought is that Momentum's inability to provide timely service should not affect my wallet. For those new to Momentum, please review your production closely as Momentum does not let you know if your panels are not working.
System size (kW): 5551
System price: $23,450
Year installed: 2021
Price include the Federal Tax Credit or incentives: No
Momentum Solar reply
01/09/2024
Hi Kathi. I'm sorry to hear about the issues you had with your panels. If you could please email your full name, project address, and these relevant details to reviews@momentumsolar.com, I will alert our Leadership team of your review so they can take a look at your account and reach out if necessary. We would love the opportunity to gain your trust in us back! Thank you.