Review for Better Earth

12/20/2023
Izhar Khan Temecula, CA

Unprofessional, False promises and faulty design

Absolute waste of time and most importantly "money". Solar is not generating enough to be at par with consumption leave aside savings. Better earth asked me all the details about consumption and i was told they "DESIGN" the system per usage and my house location. I was told a certain number of panels basis capacity, on the installation day the panels were changed without notice. When i asked why, i was told that it is ultimately the production that matters. i said OK, now when i checked the panel count, they got it incorrect and had installed one less panel to achieve the required energy. Installation team went to my roof again and installed one more, huge lack-of-professionalism. Now when i started to expect the production, after September/October the production started going down. It's Dec 20th and it's 92kWH only for the whole month with 13 panels, each 390W. i am paying electricity bills as well as loan EMI, solar is just useless for me at all. The design itself is faulty as they put the panels close to a tree. I called their support multiple times and every time i am handed with a ticket number along with an assurance that someone will call me back. I am told that production is guaranteed and i will be reimbursed but with this attitude and service-level so far i am concerned about what will be reimbursed and at what rate. if you want to have a clean installation with no back-n-forth issues and good professional service, please avoid Better Earth.