Review for Future Energy Savers

Office location: 10481 Grant Line Road Suite 125, Elk Grove CA, 95624

12/16/2023
Dave Goss Vacaville, CA

Rollercoaster with a great finish

Solar was always on my mind and I always had intentions on going out and exploring what was out there, but time would go by and like almost everyone I was a little too busy and solar never really took precedence. One day in April a solicitor arrived at my door and initially I was going to turn him away, but since they were selling solar I decided to take a listen. I don't remember his name, but he went into detail about what we could potentially save and what equipment they would be using and how it would be installed compared to how some other companies sub their work out (Future Energy Savers do all of the work). This was a great selling point as if I had an issue that was covered under warranty I wouldn't have to reach out to a third-party. Anyway, we decided to move forward and we got our quote which we accepted. A little time went by and I figured that they would get ahold of me when things would start to move and we would get things scheduled. I did receive a call about a month later asking if I would like a quote from the visit that was made. I was a little confused so I let her know that I already received a quote and was already approved for a loan. This sparked confusion across the board and this is when they started to get the ball rolling and a Project Manager got ahold of me. The Project Manager let me know that they would get ahold of me when they can schedule me in and I was okay with that. A few weeks went by and I decided to call the phone number that was posted on the website and I did try to cancel because I felt like I was forgotten about again. Dispatch explained that their vans had been broken into at their business and they were trying to get everything back up and running to how things were before the theft. She ultimately got another person in touch with me and he explained that they would have someone out in early July. I told him that sounds good and I understand about the theft, but would have liked to have been informed that there was a delay to unforeseen circumstances. The first week of July comes and goes and I give the representative a call and he tells me that another person should get ahold of me soon. Eventually he does and he schedules me for the following week which is looking like late July and now we have the ball rolling. The day before he calls and says that they have to reschedule to the end of the week and I say I understand. I work in service and sometimes I have to reschedule. The day before the next scheduled date I get another call and he lets me know that he is sorry, but we have to reschedule. I say okay, but now I'm getting a little unnerved due to the whole process going back to when the solicitor came to my door. Finally at the end of the week he calls me again and I let him know that I would like to cancel everything. I told him I don't feel comfortable moving forward with a company that has forgotten about a customer twice and now has rescheduled an install multiple times. He said he would start the process and apologized. Fast forward about a month. I get a call from Energy Saver's VP of Finance and she asked me why I decided to cancel everything. I described everything and she explained how they have had an issue with a certain individual and they believe they have remedied it moving forward. She sincerely apologized and showed amazing customer service. I once again decided to move forward and after that everything was seamless. The technicians did an outstanding job. They were very reliable and knew what they were doing. After it was commissioned I was extremely happy and glad that I moved forward. The Solar/Battery combination is great to stay off the grid during Peak hours and some days I would only be taking 6-7 kW and giving back up to 25 kW. I'm extremely appreciative of the perseverance and initiative of the team to reach back out because I really did want to get solar. My energy bill from last year to this year showed a dramatic drop due to the install. Solar/Battery combo is the way to go!