Office location: 4801 Freidrich Ln, Austin TX, 78744
12/13/2023
RON REILLY
Spring, TX
I bought a home in June 2023 that had solar panels installed in 2022. This was a major part of my decision to buy this home. Our solar panels stopped working in September 2023 and I have been in constant (twice a week) contact with Freedom Solar and the manufacturer, Sun Power, about the problem. Both companies acknowledge the problem but have done nothing but promise it will be fixed. They frequently blame each other for the lack of service. They did send a man out in mid-November to look at the problem, but he confessed that he had only been with the company a short time and that he was unsure of how to fix it, nor did he have the proper tools to analyze the problem. I have also asked and submitted paperwork back in September to transfer the warranty. I have followed up regularly since the and still don’t have a copy of the transfer. These two companies are the worst contractors I have had to work with in over 40 years of home ownership. I am now faced with hiring attorneys to resolve the nonperformance issues and I have lost hundreds of dollars in solar energy rebates. THIS IS NOT ONLY POOR PERFORMAnCE BUT PLACES A STAIN ON THE ENTIRE GREEN INDUSTRY.
System size (kW): 8.64
System price: $9
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
12/15/2023
Hi Ron, I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. We know how frustrating delays can be, and we apologize for the extended timeline due to your unique situation. We also apologize that we didn't meet our typical standard of service. I see we currently have an open ticket for you and will be sure to reach out soon. In the meantime, please reach out to customerservice@freedomsolarpower.com if you have any other questions.