Review for Gold Rush Energy Solutions

Office location: 4911 Windplay Drive, El Dorado Hills CA, 95762

12/08/2023
balraj grewal Yuba City, CA

worst experience

They deserve 0 star review. I have purchased 4 solar systems from them with approx. value of $169, 000. Out of 4 systems they installed 2 systems incorrectly. For one system they had to get permit from county twice and for other one they needed to get NEM approval from PGE twice. In this situation I lost time which equals to money loss. One system installed on my commercial building with 2 electric meters. They connected solar system to meter # one and applied NEM with utility company with meter # two. This shows that they do not know anything about this type of project. PGE approved my account in April 2023 and after waiting for 2 months I called PGE about why I am still receiving large bills then they told me about the mistake this company made by connecting NEM to wrong meter. Then I had this company apply for correct NEM approval with PGE in Aug 2023 but they submitted an incomplete application. I had to stay in touch with the company and PG&E to make sure that all the corrections were made. It took four months to fix application and get approval. Technically from Apr to Nov extra electricity produced was wasted due to their mistake. I had tried contact sales rep and official staff, but non one contacted me to help out in this situation. This is the level of their professionalism. Due to their mistakes, I lost extra electricity, wasted my time, and paid electricity bill when I should have saved electricity. I advised them to compensate me for my loss but they never replied to any of my emails or even acknowledged that they made mistake. I will be filing a lawsuit against them to claim my loss. This company and their installers are so unprofessional. Do not buy solar system from this company. My recommendation is do not use this company for your solar system need.