12/05/2023
unhappy customer
Worcester, MA
SunRun charges in excess of what one would pay the utility company. They apply the more expensive solar credits to your bill. The solar panels will generate way more electricity than you will use. So it is a rip off in two ways: 1. more spent for each kilowatt of electric (generated by the panels) 2. Unused credits for solar (in the event you sell the property) gets pocketed by SunRun. I had hundreds of dollars of solar credits built up. GONE!
System size (kW): 1000
System price: $65,000
Year installed: 2016
Price include the Federal Tax Credit or incentives: No
Sunrun Inc. reply
12/08/2023
We're genuinely sorry to learn about your experience, and would love the opportunity to speak with you further about your concerns. If you could kindly send a message to resolutions@sunrun.com including your service address and a brief outline of the issues you're facing, we'd greatly appreciate it. Thank you for giving us the opportunity to turn your experience around.