12/05/2023
JHR
Orlando, FL
We started this process back in April, 2023. We were told the system would replace the power company and they showed us a fake picture of what our house would look like with panels covering the roof. They said it would take 6 to 8 weeks to get the system up and running. It took them until July to install the panels. At that time they said it would take about two weeks to clear inspection and it would be in operation. The they said they hade to move some of the panels from the front of the house to the back of the house. They did that in November. It is still not working. I found out the roof should have been replaced before the panels were installed. We are trying to sell our house and no one wants the panels. I told Sunrun to get the panels off my roof because it is not working and I can't sell my house.
System size (kW): 100
Year installed: 2023
Sunrun Inc. reply
12/08/2023
Thank you for bringing this to our attention, JHR. We are so sorry to hear that it's taking longer than expected to repair your system, and for that, we apologize sincerely. To address this, please send a message with your service address to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to reach out to us. Thanks!