Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

12/04/2023
Gator Reedley, CA

3rd class solar

We agreed to put there system on our house and it's been a horrible experience. They destroyed our 100 year old pine. Started working left and didn't finish. Beware you can't back out after they start. Unless you're going to pay for the 3rd class work.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 16

System price: $50

Year installed: 2023

Price include the Federal Tax Credit or incentives: Yes

Sunrun Inc. reply 12/05/2023
Thanks for reaching out, Gator. My name is Frances, and as part of Sunrun's Social Media Team, I can assure you that customer service is very important to us! We'd love the opportunity to look further into this for you so that we can make sure it doesn't happen again. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help resolve this. Thank you!