12/04/2023
Dave Wills
Hagerstown, MD
My system has been inoperable for about one year. The Sunrun maintenance came out in August 2023 and confirmed that the inverter (the big Box on back of house) was inoperable and needs replaced. In the meantime, Sunrun keeps charging me for electricity that I’m not receiving. I am now also paying the local electric company for electricity. I’ve called Sunrun “many” times and sent them many emails. They keep making promises but to date “nothing” has been done. I’m ready to turn this matter over to an attorney which I probably should have done months ago. I recommend that everyone avoid doing power purchase agreements with Sunrun
System size (kW): 45
Year installed: 2018
Sunrun Inc. reply
12/05/2023
We are so sorry to hear this, Dave! My name is Frances, and I am part of Sunrun's Social Media Team. We would love to review this case so that we can help get this resolved for you and replace the invertor! In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!