Review for Freedom Solar Power

Office location: 4801 Freidrich Ln, Austin TX, 78744

12/01/2023
Tung Frisco, TX

Overcharge for solar, poor customer service

I generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The performance is on par with others and the supposedly best warranty in the business is just smoke and mirrors. They’ll try and upsell you on the fact that after 25 years it’ll still produce 92% , oh sure but there’s a lot of factors that can affect this. Cloudy days, crappy weather, shade, all these will affect your numbers so literally the 92% warranty means nothing. Don’t worry about the degradation numbers go with efficiency and lower prices. Essentially the competition guarantees 86% while sunpower guarantees 92%. You’re paying 30-40% more for that 6% difference. You can easily offset that by buying more panels at the cheaper price and still end up paying less than you would with sunpower. Again, the warranty and service promises are empty promises so it does not justify the price and you will get zero customer service for your trouble as well. They overcharge you for what they are selling you by 30% and then use the federal tax incentive to bring the price back down which is still 30-40% higher than you would get elsewhere. For my particular installation they installed panels in an area shaded by the adjoining roof, and when the panels were underperforming and I tried to get them to fix it, they would not.