11/30/2023
Soila Rodriguez
Whittier, CA
I signed a contract with them in April 2023. They came installed a sub panel supposedly ready to install the panels and 8 months later I get an email that "I" have cancelled the installation. How did "I" cancel this? I have been waiting for them for over 8 months and nothing. Then I call the main office to see what's going on and they tell me the loan has expired and that I need to cancel the loan and request a new loan. Who knows what the current interest rate is? They couldn't guarantee me the terms I had before when I signed the contract and will not continue the process until I cancel the loan. I think that's breach of contract and will be seeking some legal advice.
System size (kW): 11.85
Year installed: 2023
Sunrun Inc. reply
12/05/2023
Oh no, Soila! My name is Frances and I am part of the Social Media Team here at Sunrun. We're so sorry to hear this, and we would love the opportunity to make it right. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!