Review for ADT Solar (formerly Sunpro Solar)

Office location: 801 SE 59th Street, Oklahoma City OK, 73129

11/29/2023
Mia H Oklahoma City, OK

Still waiting to have panels taken off so roof can be replaced

We had to wait almost 8 months in order to get our system up and going. My electric bill has only gone down about $20 so all of the savings they promised was a lie. Due to hail damaged we received in July 2023, we need to have the panels removed so we can get a new roof. We opened a case at the end of August 2023 and on September 7th 2023 I had to send them a check for about $2,500 so they can get the permit process started. It is now almost December and we are being told they are pulling out of the Oklahoma market. We are trying to get a refund from them so that we can hire someone else to remove them so we can get the roof replaced but they are telling us if we do that, it will void our warranty. They're probably been 30 calls made to their customer service. No one ever calls us back and every time we get a project manager, the next time we call they no longer work there. Because it took so long to get them installed and inspected, it's too late to cancel the contract even though the system is not performing as promised. I really believed ADT to be an upstanding company but obviously I was mistaken. I'm unsure what's going to have to happen at this point because my homeowners insurance is questioning why the roof replacement has not been done.