Review for Sunrun Inc.

11/23/2023
Michael Little Falls, NJ

Sun Run

If there was something less than one star to rate this scan of a company, I would put it. I’ve had these damn things for 3 years , took two years to get someone on the phone to ask about my benefits or the lack thereof. Sun Run put the blame on the electric company! After the run around and two months later I saw some bill changes, then today (thanksgiving day 2023) I get a docusign email in regards to signing a documents that states that I agree to be the (Host) to their equipment and I have no rights to the tax credit given by the US government.! I wonder what state or federal agency is assigned to regulate solar panels, I’ll find it and send them my concerns. Maybe the BBB will be interested…i will want these things off my roof! Even if I have to take a hammer to them

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 1

Year installed: 2021

Sunrun Inc. reply 11/26/2023
Thank you for bringing this to our attention, Michael. We are so sorry for any frustration our services have caused you and we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thank you!