Review for Ipsun Solar

Office location: 2817 Dorr Avenue Suite D, Fairfax VA, 22031

11/22/2023
Mary Ellicott City, MD

Very Poor Service, 4 months of delays and Still Not Done

My project person delayed the work for almost 5 weeks, would not respond to my emails (still doesn't), and I had to resort to the writing to the web site. He failed to keep track of my project so it did not move to the next step. There were three trips from VA to MD to install the skirting. First time they did not bring enough. Second was not enough that wasn't scratched up. I wasn't here for the last visit and the scratched up piece that I had said not to use was installed. A black magic marker was used to cover the scratches and it is visible from the ground. BGE approved the connection on 7/14. I turned on the switch two different employees told me to turn on when I got the call from BGE. Ipsun's contract reads that they monitor by computer to make sure the panels are properly functioning. Three months and one week later, I got a call that there is a problem with the monitoring application. So they send a guy up to flip another switch. So no monitoring was done for 3+ months, AND I had no solar for those summer months. They still have not set up the program for me to view the status of the solar panels on my laptop. Oh, and when they do call, they do not leave messages and the caller ID reads "name unavailable." Finally, I sent personal checks when required. It took weeks for them to reach Richmond, VA from MD and one they never received. Obviously, the mail people are not too good either.