Office location: 45 Fairchild Ave, Plainview NY, 11803
11/16/2023
Ivan A Salazar
Glen Oaks, NY
From the beginning I realized that I was in a bad situation. The process took too long, the number of panels was not enough to produce the electricity that I need. But the worst part was that it caused a leaking where the panels were installed. After that was fixed the squirrels built a nest in between the panels and the roof and then make a hole in the roof and eventually made a hole in the roof and get into the house. I called them immediately and then the nightmare began. First they told me its not their fault but the squirrels, and I have to fix the roof myself even tough the squirrels look for the warmth of the panels because of the space between the panels and the roof and they are supposed to put a critter guard around the panels to protect the roof and their own panels. Then I was told that I have to pay for them to remove the panel. I told them that it's an emergency because if it rains I would a leaking into my house, but they simply didn't care about that.
System size (kW): 447
Year installed: 2020
Momentum Solar reply
11/28/2023
Hi Ivan, we're sorry about the frustration this has caused and thank you for brining this to our attention. Please email your name, project address, and any relevant details so we can locate your account and reach out to discuss further. Thank you!