Office location: 2630 Aero Drive, Grand Prairie TX, 75052
11/16/2023
Michael Priess
Houston, TX
System has been running since January. Battery offline 149 out of 289 days, monitoring offline 131 out of 289 days, panels likely producing the whole time. So this would be a 2 star at best. However I’m giving it 5 stars because Faris has been on top of things the entire time, once he took over the system actually started monitoring, battery started working, and he’s been prompt to respond to inquiries and scheduled the multiple RMAs and technicians well with excellent communication. Here’s hoping the system will work going forward !
System size (kW): 10
System price: $42,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Michael Priess reply
12/04/2023
We appreciate your detailed feedback on the system performance and your acknowledgment of Faris's proactive efforts. It's encouraging to hear that the system is now functioning better under his management. Your positive experience with communication and issue resolution is valued. Wishing you continued success with the system going forward!