Review for Mega Solar

Office location: 9736 Variel Ave, Los Angeles CA, 91311

11/15/2023
Kenny Shekels Thousand Oaks, CA

They’re great! …until their not.

There is a good reason that Mega has so many 5-star reviews. They did a great job installing my system. I am very happy with it. I would give them 5 stars for that too. The problem is…that is not where their responsibility ends. They are responsible for monitoring your system to make sure it’s functioning at all times. It’s in their contract. In fact, when there is a problem, the only people who are warned about it are at Mega. The homeowner never gets a warning. So imagine my shock when I got a $2000+ electricity bill, and checked to find out that my inverter had stopped working 3 months earlier. Where was the monitoring? The warnings? Ok…mistake made. Just replace my inverter and cover the cost of my electricity bill. Yeah…no. They gave me a new inverter, but that’s where they think their responsibility ends. After weeks and months of emails and phone calls, and giving Mega every chance to make this right. They finally offered me 25% of the bill amount. Nope…not right. Entirely their fault. Then silence. Nothing from them. No response at all. So, these reviews I’m leaving are my only recourse and the only way to let others know about Mega Solar. Anyone who wants more info…reach out to me. I have the email chain and the data from my SolarEdge monitoring app to back up my story.