Review for Poly Energy

Office location: 1123 Forest Parkway, Forest Park GA, 30297

11/14/2023
Edward Dosier Midland, GA

My Experience

Wow! To start installing crew,, showed up in Midland Ga at 10 am. They broke for lunch at 12pm. Returned from lunch at 5:30 pm. With no communication to customer! So I get a hold of a customer service representative and she tried to get some sort of information from the crew! She finally calls me with some sort of communication but it was way off the mark! Finally at 7 pm the crew finished the job! I finally spoke with the director at of operations Moana. She was very apologetic for the communication gap!! But she stated to the sales representative that sold the panels. That she was in contact with me and we were buddies and I was just very squeaky wheel! I am not sure she knew that the sales representative shared her email with me! So, we go live and lord and behold we have a problem with the panels! Go figure!! So Poly sent a different crew out to troubleshoot this problem and they were able to configure the panels correctly! I am very disappointed with Poly and their supporting service!! So I would say that anyone that takes a chance with Spartan solar sales side and Poly installation and service side to really think twice!! My experience has been totally disappointing to say the least! So beware!!!