Review for ADT Solar (formerly Sunpro Solar)

Office location: 78 Columbia Drive Units F&G, Pooler GA, 31322

11/13/2023
Phillip Morgan Statesboro, GA

Has not worked as promised in nearly 2 years

I should've canceled when we first started having problems and delays during the initial install! Once the panels were installed it took months to get the system inspected, permitted, then approved so that the system could be turned on. I convinced my wife to wait until the system was active and to give it a chance and boy was I an idiot for doing so! By the time everything was up an running our 6 month cancelation period had passed. Not even 2 months later half the system went down and it wasn't producing any power. After we discovered the problem we contacted the company and were told that a team of technicians would come out to look at the system. That team of technicians didn't come out until nearly 3 months later. We were told that something was done incorrectly during the install that wasn't caught by the final inspection. By this time SunPro Solar had been bought up by ADT and became ADT Solar. The company paid $1000 to GA Power to compensate for this failure on their part and we thought we were finally good to go. We were sorely mistaken as we came to find out that our system was not giving us the returns we were promised for the investment. It was supposed to reduce our GA Power bill by at least $200 a month instead our power bills were still $260-$360 a month and we were now paying for the solar loan. Then came the next shock, our solar loan bill jumped by an extra $100 a month! The Sales rep neglected to mention that we needed to pay the finance company almost $25k by a certain date or our bill would go up! This was supposed to be explained during the initial contract discussion and it wasn't! We never received the "welcome call" from the finance company that was supposed to explain all this. Now I am stuck with 2 large bills that the solar "savings" was supposed to offset. No power company savings and another $368 bill for a useless Solar system. We have made numerous complaints to ADT Solar and either get a run around or promised a call back and no one ever calls back. We were promised a review back in March of this year and sent ADT Solar all of our power bills for the last year and got ZERO response. We followed up back in August and sent them the power bills from March to August and were again told our system was under review. Still no response from the company assigned rep! Now something happened to our system and half my home is without power. The half that is backed up by the solar does not work! The half of my home that is not "protected" by the solar backup and is just powered by GA POWER works just fine. When I called today I was given a ticket# and told that a technician would contact me. With my experience in how poor the customer service is I am not holding my breath for a quick response. I wish I could cancel my contract that I am now stuck with and I am far beyond dissatisfied with this company. I will tell anyone and everyone to run far far away from any dealings with ADT Solar!