Office location: 42005 Cook Street Unit 310, Palm Desert CA, 92211
11/06/2023
Shane W
Cathedral City, CA
I had the FreeVolt system installed in December 2020 and at that time everything was great with the company. My system went down the first week of September 2023 and I contacted their team to ask them to review the situation. They replied with a service form for me to fill out - which was odd since I had already provided all the details in the email. I completed the form, returned it, and was told the company was restructuring with at least 30 days until they could address my issues. I've asked multiple times and via multiple channels if there are other companies I can pay to review the system and fix my system. 2 weeks later I still have not received a reply.
System size (kW): 8
System price: $50,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: Yes